Digitalisation and next-generation values continue to make waves across the financial services sector and are transforming the way banks operate. As financial institutions prepare to thrive post-Covid, there is no sign that advancement in technology or changing attitudes to investment are dropping off. After the past year witnessed the industry’s rapid digital transformation, digital-banking platforms, AI (artificial intelligence)-driven investment tools, data analytics, and cloud-based services have in many cases become the norm.
Meanwhile, customer-centric thinking has put clients at the heart of the product offering and fuelled demand for ESG (environmental, social and governance) and ethical investments. With these trends here to stay, the banking sector needs to keep up to make it in the digital age. Arena International presents the annual Financial Services Disruptive Technology handbook as a valuable resource to navigate this unstoppable terrain. This guide offers a voice to the key thought leaders at the forefront of innovation and seeks to enable financial services professionals to take advantage of the new opportunities and emerging technologies. We hope you find inspiration and enjoy learning from the best in the industry.
About The Contributing Author:
Ritesh Jain, co-founder of Infynit and former COO at HSBC is also a senior lecturer and expert at CFTE. Ritesh is a contributing author of the paper ‘Financial Services Disruptive Technology’ and covers the first section on ‘The future is open‘. He discusses open banking, open finance, and the impact and benefits this will have for financial inclusion.